Introduction
WAREX Inc. ("WAREX", "we", "our", or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our warehouse brokerage platform.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using WAREX services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect information in various ways to provide you with the right warehouse brokerage experience possible.
Personal Information
When you register for an account or request warehouse matches, we collect personal information including:
- Full name and company name
- Email address and phone number
- Physical mailing address and business address
- Job title and role
- Payment information (processed securely through third-party payment processors)
Operational Information
To match you with appropriate warehouse space, we collect:
- Warehouse space requirements (size, type, location)
- Business type and industry classification
- Special requirements (temperature control, security, loading docks, etc.)
- Timeline and budget constraints
- Preferred lease terms and durations
Usage Data
We automatically collect information about your interaction with our platform:
- Pages you visit and features you use
- Time and duration of your visits
- IP address and browser type
- Device information and operating system
- Referring website or link
- Geographic location (general region)
Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience:
- Session cookies for authentication and security
- Persistent cookies to remember your preferences
- Analytics cookies to understand usage patterns
- Marketing cookies with your consent
How We Use Your Information
We use the information we collect for various purposes:
- Matching you with suitable warehouse facilities based on your requirements
- Providing, maintaining, and improving our platform and services
- Processing transactions and sending related information
- Communicating with you about warehouse opportunities and platform updates
- Responding to inquiries and providing customer support
- Analysing usage patterns to improve user experience
- Detecting and preventing fraudulent transactions and abuse
- Complying with legal obligations and regulatory requirements
- Personalizing content and recommendations based on your preferences
Information Sharing
We share your information in specific circumstances to provide you with services:
Warehouse Partners
To match you with warehouse space, we share only the information necessary with facility operators and warehouse partners. This includes your space requirements, timeline, and contact information. We do not share sensitive financial details unless you authorize it.
Service Providers
We engage third-party service providers to assist with:
- Payment processing and fraud detection
- Analytics and data analysis
- Customer support and communication
- Cloud hosting and data storage
- Marketing and advertising services
Legal Requirements
We may disclose your information if required by law, court order, or regulatory authority. We will make reasonable efforts to notify you unless legally prohibited.
Business Transfers
If WAREX is acquired or merged, your information may be transferred as part of the transaction. We will provide notice before your data becomes subject to a different privacy policy.
Data Security
The security of your information is important to us. WAREX maintains comprehensive security measures:
- Industry-standard security practices including encryption in transit and at rest
- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest using AES-256
- Role-based access controls and authentication mechanisms
- Regular security audits and vulnerability assessments
- Secure backup and disaster recovery procedures
- Employee training on data protection and privacy
However, no security system is impenetrable. While we implement strong security measures, we cannot guarantee absolute security. You use our services at your own risk.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right of Access
You have the right to request access to the personal information we hold about you.
Right of Correction
You can request that we correct inaccurate or incomplete information in your account.
Right of Deletion
You may request that we delete your personal information, subject to certain legal retention requirements.
Right to Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or updating your preferences in your account settings.
How to Exercise Your Rights
To exercise any of these rights, contact us at privacy@thewarex.ca with "Privacy Request" in the subject line. Include details about your request, and we will respond within 30 days.
Cookies and Tracking
Types of Cookies We Use
- Essential Cookies: Required for platform functionality and security (cannot be disabled)
- Analytics Cookies: Help us understand how you use our platform to improve services
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used with your consent to deliver relevant advertising
Managing Cookies
You can control cookie preferences through your browser settings. Browsers typically allow you to refuse cookies or alert you when cookies are being sent. Note that disabling essential cookies may affect platform functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review the privacy policies of any linked websites before providing personal information. This Privacy Policy applies only to WAREX services.
Children's Privacy
WAREX services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or other factors. We will notify you of material changes by updating the "Last Updated" date and posting the revised policy on our website. For significant changes, we may provide additional notice. Your continued use of WAREX services following publication of updates constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@thewarex.ca
- Mailing Address: WAREX Inc., Privacy Team, Toronto, ON, Canada (mailing address available on request)
- Response Time: We will respond to privacy requests within 30 business days